Statement of Corporate principles

To create and deliver consistently superior value to our:

  • Shareholders
  • Customers
  • Employees
  • Communities

Our core beliefs and values are based on the following principles:

  • We will be open and honest
  • We take ownership and hold ourselves accountable (for all of our actions)
  • We expect teamwork and collaboration across our organisation for the benefit of all stakeholders
  • We treat everyone with fairness and respect
  • We value speed, simplicity and efficient execution of our promises

And we do not have ‘room for’ people who do not ‘live’ these principles

Principles and Behaviours

We will be open and honest
Behaviours

  • We tell it like it is (no spin)
  • We speak up and we are open to other points of view
  • We have candid and constructive conversations based on facts
  • We take time to explain issues and answer questions
  • We aim to ensure that there are no surprises. Mistakes and  non-delivery are communicated early

We take ownership and hold ourselves accountable (for all of our actions)
Behaviours

  • We acknowledge our mistakes and if we get it wrong we will put it right
  • We all take responsibility for the way that customers experience the organisation
  • We don’t have a policy or procedure that we don’t take seriously
  • We consider the economic, social and environmental impacts of all our decisions
  • We ensure our decisions are implemented

We expect teamwork and collaboration across our organisation for the benefit of all stakeholders
Behaviours

  • We actively share ideas and information across the organisation in order  to capitalise on opportunities to achieve more for our stakeholders
  • We have no room for people who put their personal agendas ahead of the organisation and its customers
  • We value a diverse workforce and each employee’s unique contributions  to the team
  • We actively support and ‘speak up’ for our colleagues, the organisation’s  decisions and the communities we work with

We treat everyone with fairness and respect
Behaviours

  • We build trusted relationships with all our stakeholders
  • We actively listen and respond appropriately to our stakeholders
  • Decisions are made in a reasonable and consistent manner
  • Opportunities for professional development and career advancement are open to all and depend on ability, performance and contribution to the Group’s success
  • We actively promote the health and wellbeing of our employees with a balance between personal and work life

We value speed, simplicity and efficient execution of our promises
Behaviours

  • We do what we say we will do
  • We make it easy for people to do business with us
  • We actively challenge and eliminate practices and policies that don’t add value
  • We promote flexibility and a ‘can do’ approach
  • We always look to do things better, generate new solutions and  be more responsive